IT Management System Policy
Beyçelik Gestamp aims to increase customer satisfaction by ensuring that all services provided by the Information Technology department to Beyçelik Holding and its subsidiaries are delivered in accordance with Service Level Agreements, Laws, and Standards, measured and reported, and continuously improved in line with technological changes and business requirements.
Beyçelik Gestamp implements the directives and policies listed below in the services it provides and guarantees service management by establishing an IT Service Management System that complies with the requirements of the IT Service Management System (ITSM) standard and our existing processes, thereby ensuring the effectiveness of ITSM and services:
- To utilize capabilities and resources in the most appropriate manner to deliver the right service to meet the needs of Beyçelik Gestamp and its affiliates, and to provide resources with the necessary competence to deliver the service,
- To ensure the continuity of our management system, which is supported by Senior Management and is compatible with the requirements of the IT Service Management System standard and our existing processes,
- Ensuring that services provided to meet customer needs and expectations comply with all relevant legal and other requirements, as well as contractual arrangements,
- To develop and deliver services that meet customer expectations and to support the continuous improvement of these services,
- To provide IT Service Delivery that meets and aims to exceed customer expectations.
- Address and record any issues with the services provided by the Service Desk.
- Ensure that the SLAs for the services provided are consistent with the SLA periods defined for the services in the Beyçelik Gestamp Service Catalog.
- Ensure that all software, hardware, and data communication equipment used in the Release Management Process are monitored, including version and security patches, etc., and updated in accordance with related processes, and that the correct versions are used in units and by customers.
- Establish and maintain good relationships between service providers and customers based on understanding customers and their businesses through the Business Relationship Management Process.
- Monitor system capacities according to defined criteria and take action when needed.
- Control the operation of processes through internal and external audits and take corrective and preventive actions.
- Provide awareness training to employees and third parties on new and changing jobs and processes.
We set our goals for developing IT Service Management, determine the processes necessary to achieve these goals, continuously monitor their outputs and performance, and carry out improvement activities to achieve our goals. We regularly monitor the progress of our goals to ensure the continuity and improvement of IT Service Management.
Beyçelik Gestamp Otomotiv Sanayi A.Ş ISO 20000-1:2018
Beyçelik Gestamp Otomotiv Sanayi A.Ş ISO/IEC 27001-1:2022
Beyçelik Gestamp Şasi Otomotiv Sanayi A.Ş ISO/IEC 27001-1:2022